Hinye-Household BBQ Grill Villa Courtyard BBQ Oven Rack

Shipping Information

Enjoy Free Standard Shipping on Orders of $55or More Within the United States (Excluding PO Boxes, APO/FPO/DPO Addresses, Alaska, and Hawaii). 

For customers residing within the contiguous United States, our standard shipping typically delivers your order within a reasonable 2-7 days. We understand that sometimes you may need your items more urgently, and for such cases, we provide expedited shipping options, including 2-Day and Next Day delivery, available at additional rates. Kindly bear in mind that expedited deliveries do not occur on weekends and holidays.

Order Processing

Orders will be processed and shipped within 2 business days. During peak holiday seasons, please allow for a slight 1-2 day delay in processing.

APO/FPO/DPO Addresses, PO Boxes

We extend our heartfelt appreciation to those who serve our country. However, in accordance with postal regulations, we regret to inform you that we are unable to ship to APO/FPO/DPO addresses and PO Boxes. We appreciate your understanding in this matter.

Alaska and Hawaii

For our valued customers in Alaska and Hawaii, please anticipate an estimated delivery time of 1-2 weeks for your orders. Shipping fees will be calculated during checkout.

International Orders (Canada Only):

Exciting news for our Canadian customers! We now offer shipping to Canada with additional fees applied at checkout. Your order is estimated to reach you within 1-2 weeks. Please note that all international orders are final.

Tracking Information

As we process and dispatch your order, please allow for a tracking information delay of 1-3 days. Rest assured, we're diligently working to get your order to you, and your tracking details will become available shortly.

Returns
14-Day Free Returns

If you’re not 100% satisfied with your purchase for any reason, we are happy to offer you 14-day Free returns on any order shipped within the contiguous United States, calculated on the day the package received reflecting on postal service systems. We will process a full refund back to the original payment method.

Returns Need To Meet Following Requirements:

1. Your purchase must be made on our website instead of 3rd party distribution;

2. Packages should be intact without stain and damage, knives were not misused;

3. All international orders are final.

If above requirements are met, please claim your return request by sending a message it to our customer service team support@hinyevip.com

Warranty
Limited 10-Year Warranty

At HINYE, we stand behind the quality and craftsmanship of every product we offer. We are proud to provide a comprehensive 10-year warranty on all our products to ensure your peace of mind. Here's what should be read before making a warranty claim

Defect-Free Assurance

We guarantee that every HINYE product is free from manufacturing defects. If you purchase a genuine HINYE product through an authorized retailer and it is found to be defective, we are committed to resolving the issue promptly. Depending on the circumstances, we will replace the defective product with a brand-new one.

Normal Wear and Misuse

It's important to note that our warranty does not cover damage resulting from normal wear and tear or misuse of the product. However, we understand that accidents can happen, and we're here to assist. If your HINYE product has been damaged due to misuse, we encourage you to reach out to our customer service team. They will assess the damage and may be able to offer you advice and options for addressing the issue. Klaus Meyer reserves the right to offer any possible options.  

International Orders

For international orders outside US, please be aware that all sales are final.

Warranty Claims

To initiate a warranty claim, please send your claims to our customer service team support@hinyevip.com